Privacy Policy
Last Updated: 6/17/2025
Castle Innovations ("we," "our," or "us") operates the HyperLink Xpress mobile application (the "App"). This Privacy Policy explains how we collect, use, and protect information from users of our App in compliance with Michigan state law and applicable federal regulations.
Information We Collect
Location Information
We collect minimal location data necessary for delivery operations:
- GPS Coordinates: Latitude and longitude only
- Timestamps: Date and time when location is recorded
- Frequency: Location updates are captured every 15 minutes during active delivery routes
- Delivery Points: Coordinates and timestamp at delivery completion
Analytics Information (via Firebase)
We use Google Firebase to monitor app performance and collect:
- App crash reports and performance metrics
- App usage statistics (session duration, screen views)
- Device type and operating system version
- Anonymous usage patterns
- No personally identifiable information is collected through Firebase
User Information
We do not collect any personal identifying information. The app only collects location data (latitude/longitude) and timestamps.
How We Use Information
We use the collected information exclusively for:
- Real-time tracking of delivery routes for operational efficiency
- Verifying delivery completion at specified locations
- Monitoring app performance and stability through Firebase
- Generating delivery reports for business operations
- Ensuring driver safety and providing support when needed
- Improving our logistics services
Data Sharing
We do not sell, rent, or share location information with third parties. Data is only shared:
- With Google Firebase for app analytics (anonymized performance data only)
- When required by Michigan or federal law
- To protect our rights, property, or safety in accordance with legal requirements
- With your explicit consent
Data Storage and Security
- Location data (coordinates and timestamps only) is stored on secure servers
- We retain location data for 1 year for operational purposes
- Firebase analytics data is retained according to Google's data retention policies
- Access to location data is restricted to authorized management personnel only
- We use encryption for data transmission and storage
Your Rights Under Michigan Law
As an employee/contractor in Michigan, you have the right to:
- Request access to your location data collected by the app
- Request correction of any inaccurate information
- Understand how your location data is being used
- File a complaint if you believe your privacy rights have been violated
Location Services Notice
- Background Tracking: Location tracking occurs whenever the app is running, including in the background
- User Control: You can stop location tracking at any time by closing the app completely (force quit/kill the app)
- Clear Indication: The app displays a visible indicator when location tracking is active
- Device Controls: You may disable location services through your device settings, though this will prevent you from using the app for deliveries
- Minimal Data: We only collect latitude, longitude, and timestamp - no other location details
Third-Party Services
Google Firebase: We use Firebase solely for app performance monitoring and crash reporting. Firebase's privacy policy can be found at: https://firebase.google.com/support/privacy
Employee/Contractor Acknowledgment
Use of this app is required for delivery operations. By using the app, you acknowledge that:
- Location tracking is necessary for business operations
- You will be tracked only during active delivery routes
- The company will use this data solely for business purposes as outlined above
Updates to This Policy
We may update this Privacy Policy periodically. We will notify users of any material changes through the app.
Contact Information
For questions about this Privacy Policy or to exercise your privacy rights, contact:
Castle Innovations
Email: contact@castle-i.com
Phone: 1-888-896-9364
Consent
By using our App as part of your employment or contractor relationship, you consent to the collection of location data (latitude, longitude, and timestamp only) as described in this Privacy Policy.